RETURN POLICY
Return & Cancellation Policy
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, our return process is simple and customer-friendly.
Returns
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You may return items within 30 days of receiving your order.
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Return shipping costs are the responsibility of the customer and typically range between $20–$40 depending on your courier and location, as returns are sent to our warehouse in Wellington.
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We strongly recommend using a trackable shipping service, as we are not responsible for lost or untraceable return packages.
How to Return
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Contact us at info@wavewillowboutique.com with your order number and reason for return.
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Follow the return instructions provided by our support team, including using a Track & Trace code.
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Once your return is received and inspected, your refund will be processed within 14 business days.
Cancellations
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Orders cannot be canceled once placed, as processing begins immediately.
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If you no longer want your item, please follow the return process outlined above.
Important Conditions
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Items must be in original condition, unused, unwashed, and with all tags and labels attached.
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If your return is due to our error (damaged, defective, or incorrect item), we will cover the return shipping cost.
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For returns based on customer preference (change of mind, size issue, color preference, etc.), the customer is responsible for return shipping expenses.
Questions or Support
Email: info@wavewillowboutique.com
